All returns after 30 days will not be accepted. If a delivery is refused for any reason other than a damaged product, a 20% restocking fee will be charged to the card on file. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If the contents appear to be damaged, please notate it on the delivery ticket, refuse that item only and contact us as soon as possible for instructions. This will speed up our resolution process. We strongly recommend at the time of delivery, if your notice any packages that look dented, crushed or just not right, open them immediately and inspect the contents. Photos of the items and the packaging would be greatly appreciated. Did your shipment arrive damaged or defective? Please report damaged or defective merchandise to us immediately by email phone. Contact our helpful customer service experts at ( 866) 400-0424 for more information. Actual shipping time can vary between 5-10 business days. The manufacturers need this time to fulfill your order. Shipping time is measured when your order leaves the warehouse to when it arrives at your address. This time is needed for products that are shipped to you directly from our manufacturers. If there will be any additional time required to process your order, we will notify you immediately to confirm the delivery period. The "Ships Within" time frame listed with products on the website applies to this time frame. For example, if you order a product that reads "Ships Within: 5 business days", this means that the product typically leaves the factory within 5 business days. Processing time is the time it takes from when you submit your order to when the product leaves the warehouse. The diagram below shows how the delivery process is broken down into pre-ship processing time and shipping time. The total delivery time for your order varies from manufacture and how quick they can process orders. This refers to the time from when your order leaves the warehouse. These circumstances occur less than 1% of the time.ĭelivery Times You can estimate the deliver time to your home or business by viewing the tracking number in the email we send to you.
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